Please join METRO in exploring three perspectives on assessing library services in New York City libraries. The assessment of library services has undergone a decided shift in the
last ten years. Building a "culture of assessment" has gone from an
ideal to an implemented reality in libraries where unified quantitative
and qualitative assessment of library services has driven improvement of
those services. This panel brings together three practicing librarians
to discuss their work in assessing the impact of library services on
their respective communities.
Jennifer Rutner, Assessment &
Marketing Librarian at Columbia University Libraries, will discuss
project management for assessment projects and tips for writing good
questions. Jennifer coordinates assessment projects across the 22
libraries at Columbia; including LibQual+, user-needs assessments, and
usability studies. She and the Assessment Working Group support the
Libraries in making data-informed decisions about public services.
Michael
Lascarides, User Analyst in the Office of Strategic Planning at New
York Public Library, keeps tabs on the needs and habits of the 40,000
daily visitors to the NYPL's websites -- using tools ranging from
analysis software to social networks to face-to-face conversations with
patrons. Michael will discuss how NYPL chooses the right tool for each
job, what successes and setbacks have been encountered in the process,
and how those insights led to the design of the newly-launched NYPL.org
website.
Kimberly Burke Sweetman, Head of Access Services at New
York University Libraries, has been involved with their assessment
program since it was codified approximately ten years ago. Kimberly will
focus on how the NYU Libraries implement and assess changes in physical
space use.
Date: Tuesday, May 04, 2010
Time: 3:30 pm to 5:30 pm
Location: METRO, 57 E. 11th Street, New York, NY 10003
Registration fees: $25 members; $25 myMETRO; $50 non-members
Register online here: http://bit.ly/aByvfO
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